Privacy Policy

1. Introduction

This Privacy Policy describes how LUSSURIA ("we", "our", or "us") collects, uses, and protects information when you use the Aesthetic Code and Aesthetic Partner mobile applications.

By using the platform, you consent to the practices described in this policy.

2. Information We Collect

We collect information necessary to provide booking, payment, and partner management services, including:

• Name, mobile number, and email address
• Login credentials and account identifiers
• Booking and transaction history
• Business details submitted by partners during onboarding
• Bank details provided for withdrawals (partners only)
• Device information, IP address, and app usage logs
• Location data (only when permission is granted)

We do not collect or store card details.

3. Purpose of Data Collection

Your data is used strictly to:

• Enable appointment booking and confirmations
• Provide platform access to partners
• Process payments via authorized payment gateways
• Maintain transaction records required by law
• Provide customer support and dispute resolution
• Prevent fraud and unauthorized activity
• Improve platform performance and reliability

4. Payment Processing

All payments are processed through certified third-party payment gateways. LUSSURIA does not store debit/credit card information. Payment data is handled directly by regulated payment processors in compliance with RBI guidelines.

5. Information Sharing

We may share limited data with:

• Partner salons to fulfill bookings
• Payment gateway providers to complete transactions
• Banking partners for payout processing
• Government or legal authorities when required by law
• Service providers assisting with hosting, analytics, or security

We do not sell personal data to advertisers or third parties.

6. Data Retention

We retain user and transaction data only as long as required for:

• Providing services
• Legal, tax, and accounting compliance
• Fraud prevention and dispute handling

Financial transaction records may be retained as required under applicable Indian laws.

7. Data Security

We implement industry-standard safeguards including:

• Encrypted communication channels
• Secure authentication systems
• Restricted internal access controls
• Continuous monitoring for vulnerabilities

However, no system can guarantee absolute security.

8. Location Data

With your consent, location access is used solely to show nearby service providers and improve booking relevance. You may disable location permissions at any time through your device settings.

9. User Rights

You may:

• Access or update your account information
• Request deletion of your account
• Opt out of non-essential notifications
• Contact us regarding data usage concerns

Account deletion requests are processed subject to regulatory retention obligations.

10. Cross-Platform Data Usage

Information may be shared between Aesthetic Code and Aesthetic Partner systems to enable booking validation, partner earnings, and operational integrity. This sharing is limited to platform functionality only.

11. Children's Privacy

The platform is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

12. Policy Updates

We may update this Privacy Policy periodically to reflect legal or operational changes. Updated versions will be posted within the application and on our website.